Shipping & Delivery

Thank you for visiting and shopping at nicciandlu.com.au. Following are the terms and conditions that constitute our Domestic Shipping Policy.

Shipment processing time
All orders are processed within 1 business day.
Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. For domestic shipping we offer free shipping on orders over $75 and flat rate shipping of $5 on all orders under $75. (Please contact us regarding Express shipping or international shipping) 
We use Auspost as our service provider which has an estimated delivery time of 1-3 days on their Express shipping offering.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes
nicciandlu.com.au is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
nicciandlu.com.au is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.